Refund policy
Last Updated: [1ST SEPTEMBER 2026]
At MIYAVO, every product is made specially for you after an order is placed. As we operate on a print-on-demand model, each item is custom-produced and therefore cannot typically be restocked or resold.
Please read this policy carefully before placing your order.
1. General Policy
By placing an order on MIYAVO, you acknowledge and agree that products are manufactured on demand specifically for you.
Accordingly, returns, refunds, or exchanges are subject to the terms set out below.
2. Non-Returnable & Non-Exchangeable Items
We currently do not accept returns or exchanges for:
* Incorrect size selected by the customer
* Change of mind
* Colour preference
* Accidental orders
* Personal preference after receiving the product
* Minor variations in colour, print placement, stitching, or finishing
* Size variations within the accepted manufacturing tolerance of approximately ±0.5 to 1 inch
Customers are encouraged to review the size guide carefully before placing an order.
3. Eligible Claims
You may be eligible for a replacement or refund if you receive a product that is:
* Damaged during transit
* Defective or misprinted
* Incorrect from what was ordered
* Confirmed as lost in transit by the courier partner
All resolutions shall be provided at MIYAVO’s sole discretion, depending on the nature of the issue and product availability.
4. Claim Period
Claims relating to damaged, defective, incorrect, or missing items must be reported within 48 hours of delivery or within any claim period specified by MIYAVO from time to time.
Claims raised after the applicable claim period may not be eligible for review.
5. Proof Required for Claims
To help us investigate and resolve issues efficiently, customers should provide:
* Order number
* Clear photographs of the product
* Photographs of the packaging and shipping label
* Description of the issue
* Unboxing video by the customer
Customers are encouraged to record an unboxing video from the moment the sealed package is opened.
Claims without sufficient supporting evidence may be difficult to verify and may be rejected.
6. Replacement and Refund
Upon verification of an eligible claim, MIYAVO may, at its sole discretion:
* Provide a replacement product
* Process a refund to the original payment method
The method of resolution shall depend on the nature of the issue, product availability, and operational feasibility.
7. Lost Shipments
If a shipment is confirmed as lost in transit by the courier partner, MIYAVO may provide a replacement, refund as deemed appropriate.
Courier investigations may be required before any resolution is processed.
8. Failed Deliveries & Incorrect Addresses
Customers are responsible for providing accurate and complete shipping information.
MIYAVO shall not be liable for:
* Delays arising from incorrect addresses
* Failed delivery attempts
* Refused deliveries
* Additional shipping charges resulting from inaccurate customer information
If a package is returned due to an incorrect address or repeated failed delivery attempts, additional charges may apply for re-shipment.
9. Order Cancellation
Orders may be cancelled only before production begins.
Since products are made specifically after an order is placed, cancellations or modifications may not be possible once printing or fulfilment has started.
10. Fraudulent or Excessive Claims
MIYAVO reserves the right to refuse claims that appear fraudulent, abusive, repetitive, or unsupported by sufficient evidence.
11. Policy Updates
MIYAVO reserves the right to modify or update this policy at any time without prior notice.
The policy in effect at the time of purchase shall generally apply to the order.
12. Contact Us
For any return, refund, or exchange-related queries, please contact us:
Email: hellomiyavo@gmail.com
WhatsApp: +91-9137752199
Please include your order number in all communications.
MIYAVO — Wear The Connection.
